Feedback & Coaching Conversations
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Author: Simon
Carvi -
Level: Beginner - Intermediate
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Study time: 35 minutes
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Module introduction
Giving employee feedback can be hard, and sometimes a little scary. Yet the benefits to giving feedback are abundant: improved engagement, self-awareness, motivation, and performance.
In this course, you’ll first learn how to prepare for and effectively conduct a feedback meeting. You’ll then discover what to do when an employee reacts poorly and how to respond to other common negative reactions to feedback.
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Video time: 30 minutes
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Assignment: 1
Simon Carvi
Employees avoid managers who dodge responsibility. Clear feedback wether positive or negative is part of the job.
Why this module
Managers avoid giving feedback because they fear conflict, but silence only creates disengagement and repeated mistakes.
This module gives you the tools and scripts to deliver feedback that is heard, handle emotional reactions without losing control, and build a feedback rhythm that actually drives performance.
Inside module 4
Feedback & Coaching Conversations
1. Why Feedback Matters
- Why feedback is your responsibility
- The consequences of no feedback
2. When to Give Feedback
- Micro-feedback vs. formal reviews
- Building a regular feedback rhythm
3. The 1:1 as Your Feedback Engine
- Structure of a productive 1:1
- How to make 1:1s your main feedback tool
4. Performance Feedback Using FIAC
- Fact → Impact → Alternatives → Conclusion
- How to keep feedback clear and actionable
5. Developmental Feedback Using GROW
- Goal → Reality → Options → Will
- How to coach instead of fixing
6. Build Your Feedback Operating System
- Combining FIAC and GROW
- Using your calendar and tools to track feedback
7. What If Feedback Goes Wrong?
- Why reactions happen
- 5 crisis situations to prepare
Implementation focus
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12 Lessons
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8 Videos
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6 Knowledge checks
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20 Questions
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3 Assignments
Your Feedback Operating System
Define when and how you will deliver feedback. Separate operational from developmental feedback, and create a clear structure so your team knows what to expect.
The "Monday Morning Test"
Apply your operating system in practice: start the week by reviewing progress, addressing issues, and setting expectations with your team every Monday. This rhythm keeps feedback alive and consistent.
A word from our students
The key takeaway I gained from the MDP was how to effectively manage team interactions and create Individual Development Plans. Simon provided excellent explanations with clear examples and practical strategies for real management situations.
The program was interactive and immediately applicable to my role as a manager.
Tanyatorn, Purchasing Manager
The key takeaway from the program was the clear process for managing my team member's development. I was particularly impressed by how practical and useful the content was.
I now have high confidence in applying these management frameworks to my daily work.
Kritsaree, Program Manager
The Manager Development Program was the refresher I needed for managing a team. Instead of vague theory, I learned how to set clear goals, give direct feedback, and coach with confidence. The program focuses on what really matters in team management and provides practical implementation guidelines I could apply right away.
Nattha, Regional Business Manager
Manager Development Program
Frequently asked questions
Do I need prior experience as a manager?
No. This module is designed for both new and practicing managers. You can apply the tools right away.
How much time this module will take?
Around 45 minutes including assignments. You can learn fully at your own pace.
Can I use this module without the full program?
Yes. You can purchase it individually. Later, you can upgrade to the full Manager Development Program and pay for the missing modules.
Do I get support from Simon?
Individual modules are self-paced and do not include direct support. Personal support and Q&A are only available when you enroll in the full Manager Development Program.
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